A vacancy has arisen for a Service Controller to work at our Cheltenham depot.
We are Pulhams Coaches, a long-established, family-focused bus and coach operator based in Bourton-on-the-Water in the Cotswolds, with a heritage dating back to 1880. Now part of the Oxford Bus Company within the Go-Ahead Group, we’re investing in our people, fleet, and services.
Operating 160 vehicles across local routes, school transport, private hire, and UK and European tours, we’re growing and modernising while staying true to our community-driven values.
We’re looking for a proactive and organised Service Controller to play a vital role in the day-to-day running of our Cheltenham Depot. This is a fast-paced position where no two days are the same, offering the opportunity to make a real impact on service delivery, operational performance, and customer satisfaction.
- Coordinating daily vehicle and driver allocations to ensure services operate smoothly.
- Monitoring service performance, depot operations, and regulatory compliance.
- Managing vehicle availability, defects, ticket machine issues, and operational audits.
- Liaising with drivers, engineering teams, and management to resolve operational challenges.
- Recording and reporting lost mileage, service disruptions, and performance data.
- Handling lost property, CCTV requests, and depot administration tasks.
- Supporting depot opening and closing procedures.
- Planning driver cover for holidays, sickness, and other staffing requirements.
- Communicating effectively across the business to maintain excellent service standards.
- Strong organisational and problem-solving skills.
- Ability to remain calm and make decisions in a busy operational environment.
- Excellent communication and teamwork skills.
- Good attention to detail and record-keeping ability.
- PCV Licence Holder
- Competitive salary (dependent on experience).
- Two free bus travel passes valid across our operators.
- Pension scheme, lifestyle benefits, and Employee Assistance Programme.
- 25 days’ holiday plus Bank Holidays.
- Career development opportunities within Oxford Bus Group and the wider Go-Ahead Group.
If this role sounds of interest to you, please send your CV and Covering letter to chloe.vaughan@pulhams.co.uk