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We’re looking for a proactive and organised individual to join our team as a Service Delivery Supervisor.

Are you ready to take on a dynamic role where no two days are the same? We’re looking for an enthusiastic and organised individual to join our team as a Service Delivery Supervisor.

Become a part of a team that keeps things running smoothly by ensuring the day-to-day operations are correct and efficient. You will be responsible for ensuring compliance with appropriate regulations, keeping accurate records and collaborating with the wider team as and when necessary. Here at Pulhams, we provide competitive pay, fantastic benefits, and give you the opportunity to develop your career. Just click on the button below and send us your CV with the subject ‘Service Delivery Supervisor’ to hop in the driver’s seat and get started, or read on to find out more about working at Pulhams!

Pulhams offers a range of great benefits, whether it’s free travel or flexibility to suit your working patterns. We make sure you’re treated well and looked after.
  • Contributory pension scheme
  • Travel assistance payment
  • Employee Assistance Programme
  • Membership in TBF (Transport Benevolent Fund) with financial, health, and welfare benefits
  • Free travel on Pulhams, Oxford Bus Company, Thames Travel, Carousel Buses and Stagecoach West services across the network
  • Colleague Christmas Savings Scheme
  • Opportunity to work with a prestigious Guild Operator—one of only 25 in the UK!
  • Colleague and family retail and cinema discounts

 

As a Service Delivery Supervisor for Pulhams, your main duties and responsibilities will include:

  • Daily delivery of the operational run-in and run-out
  • Service monitoring, detailing, traffic delays, and road closure management
  • First Use Checks and Gate checks Audits
  • CCTV downloads as required
  • Complaint investigations
  • Coach, support and advise our driver colleagues on a daily basis
  • Efficient forward allocation of driving work within the European, Domestic Rules and or Mixed Rules, maximising duty coverage and ensuring efficient use of all driving resources
  • Efficient forward allocation of vehicles to meet the seating capacities within the contract requirements, ensuring efficient use of all vehicles and monthly inspection follow-up
  • Ensure daily coverage of all operations, including the day-to-day operational needs of the depot, including on-the-day sickness
  • Ensure compliance with all appropriate driving regulations, both Domestic, European and or Mixed Rules at all times
  • Keep accurate records of the Duty Allocation System (DAS) and Coach Manager for duty, vehicles, rota allocations and Daily Log
  • Keep the Days Off Spreadsheet (DOS) up to date to identify any compliance issues
  • Work in collaboration with the engineering team to liaise and collaborate with breakdown and, RTCs and VOR’s
  • Use tracking equipment to ensure service delivery is running accurately and efficiently
  • Undertake any other reasonable duties and responsibilities of a similar nature or level of responsibility as may be allocated from time to time
  • Lost mileage reconciliation and EPM recording as necessary
  • On-call coverage
  • Out-of-hours social media posts to report operational updates
  • Driving coverage if necessary
  • Assist with handling any emergency which may arise, including following procedures in the event of fire
  • Carry out duties safely and in accordance with all company policies & procedures, and to comply with the Company Health & Safety Policy and Risk Assessments

 

We’re looking for someone who is:

  • A highly organised individual with a proactive and positive attitude to work
  • A willingness to learn and work flexibly to the needs of the business
  • Enthusiastic, conscientious and hardworking
  • Excellent verbal and written communication skills
  • Able to remain calm under pressure
  • Full manual car licence
  • Computer literate
  • GCSEs (or equivalent) in English and Maths
  • PCV licence

 

We’re Pulhams Coaches — a long-established, family-focused bus and coach operator based in Bourton-on-the-Water in the heart of the Cotswolds. With a heritage dating back to 1880, we’re proud to be a business that has grown for more than 140 years while still keeping a warm, community-driven feel. We’re also a Guild Operator (one of 25 in the UK!) and a DVSA Earned Recognition operator.

We recently became part of the Oxford Bus Company within the Go-Ahead Group, which is helping us invest in our people, our fleet, and the future of our services. Today, we operate 160 buses and coaches from multiple sites, across a wide variety of work, including local bus routes, home-to-school services, private hire, educational trips, and UK and European tours.

We have a modern fleet of buses and coaches that ensure a smooth experience for our drivers as well as our passengers. Safety is paramount, and our highly qualified engineers work hard in-house to make sure our buses and coaches remain in top condition.

Working for Pulhams provides a great opportunity for our driver colleagues to drive through and explore the beautiful Cotswold surroundings on a range of routes across Gloucestershire. Places you will travel to include Witney, Bourton-on-the-Water, Cheltenham, and Chipping Norton.

 

Ready to hop aboard and join the Pulhams family? Just click the button below and send us an email with the subject ‘Service Delivery Supervisor’ and your CV to get started on your newest journey today!

 

If you have any questions or require further details about the position, or about Pulhams, please contact our colleagues at info@pulhams.co.uk or 01451 820369.

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