Are you experienced in customer service and administration? If so, we’ve got a perfect opportunity to join our growing team!

Fixed-term contract, paying £25,000 to 26,000 a year pro-rata!

What we’re looking for

Ideally:

• Certification in office administration

Essential requirements:

• Previous administration experience
• Previous customer service experience
• Experience with tasks such as data entry
• Proficiency in Microsoft Office applications, including Word, Excel and Outlook
• Excellent communication skills
• GCSEs (or equivalent) in English and Maths

Personal Skills & Attributes

• At least two years’ experience working in an administrative role
• Demonstrable competence as a general administrator
• The proven ability to work across multiple teams and functions to deliver the best result for the organisation
• The ability to take ownership and work independently, as well as enjoy working with colleagues to achieve goals
• To maintain the highest standards of confidentiality
• Clear, accurate and concise verbal and written communicator

Key responsibilities

Administration of:

• Private hire bookings, including preparing work tickets and quotation requests, checking tour itineraries, confirming hotel details and liaising with clients and drivers
• Documentation required for overseas hire work
• Driving licence, tachograph and CPC checks
• External coach parking at our depot location
• Insurance/ Incident Management process in liaison with the Oxford Bus Incident Manager
• Shared mailboxes
• Dealing with School Transport enquiries and ticketing queries
• Financial Accounting software (Xero) for the purposes of monthly reporting
• Support the administration of uniform ordering and stock taking
• DBS applications and processing of Local Authority Safeguarding badges for all driving colleagues
• Petty Cash, driver expenses, and driver floats
• General Office Administration and telephone queries
• Lost property
• Client feedback and any customer complaints

Management of:

• Internal fuel payment card ordering, reconciliation and monitoring
• Authorised Testing Facility (ATF) for MOT payments, bookings, invoicing, cancellations
• School Transport timetabling and ticketing in liaison with Schools and Local Authorities
• Private Hire client invoicing

General:

• Build effective partnerships with the wider Depot team and support managers in meeting their objectives
• Engage regularly with all colleagues in the wider business using various methods of communication
• To generally promote the company and uphold the company’s reputation, enhancing the company’s image through appearance and behaviour
• To perform any other duties as may be required by the Area Director, Finance Director, Financial Controller and H/R Manager within the context of the post

Benefits

• Company pension
• Cycle to work scheme
• Employee discount scheme
• Free flu jabs
• Free or subsidised travel
• Free parking
• Health & wellbeing programme
• On-site parking

Click here to view the full job description.

To speak to us about this role call 01451 820369 or email hr@pulhams.co.uk

Closing Date: 3 October 2025